Service Advisor

Jemca (Enfield)

What we need

Working closely with customers to arrange and plan out servicing and repairs on their vehicles
Provide accurate estimates for servicing and repairs, ensuring the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly
Work with colleagues across the dealership (including parts, technicians and sales) to provide the best service
Organise the collection and delivery of cars for delivery
Encourage the sale of parts, accessories and service plans whenever possible, acting on opportunities to sell additional products/services and market current promotions
Contact customers to update on workshop progress, agreeing any additional spends
Follow key processes to achieve excellent customer service and upsell targets
Write job cards and brief technicians on work coming in
Deliver excellent customer service at all times

Your Skills

Relevant experience in a Main dealer - Ideal
Be an experienced Service Advisor
Have excellent interpersonal skills and desire to deliver a great service
Work well under pressure
Have a desire to strive and hit sales targets
Understanding of computer systems such as e-mail, using online training and manufacturer technical systems

What we offer

Competitive basic salary
Toyota training pushing you through the ranks
Excellent bonus scheme
Additional bonus based on upselling
Uncapped and realistic OTE
Modern work environment with top facilities
Real career progression based around your aspirations
Market leading benefits including healthcare, pension and company lease scheme
Fun, friendly working environment