- Used Cars
- About Us
Welcome to Jemca Toyota Enfield. Toyota Enfield is part of the Jemca group.
Based solely in the UK, Jemca’s core business and heritage is its Toyota and Lexus franchises and is one of the biggest in the UK.
Jemca employs over 500 people across all sites, with Head Office functions in Edgware Road and Croydon.
The Jemca group is committed to ensuring that our customers receive the best service and experience when you visit one of our retail centres.
As a business, we strive to ensure our customers love every Journey.
Meet the Team
Allan has been in the Automotive Industry for 26 years, starting as a trainee sales executive and then working in various management roles until then becoming a General Manager for Jemca Toyota in 2000. He has been fortunate enough to have visited Japan twice, when asked what it was like, he responded with "I felt extremely humbled to be a part of something as great as Toyota, with its enriched history dating back to 1935 and the production of the very first Toyota, the G1 Truck."
General Sales Manager
Wayne started in the Motor Trade Industry when he was 18 years old and worked for many different franchises. He has worked for Toyota now for about 15 years. Wayne mentioned that “Toyota, is a great company to work for, the product is great and reliable. I have worked for Jemca now for 9 years. They are a great company to work for; they look after their staff and are very nice people. For Wayne the key values to customer service are to “treat the customers fairly, over deliver, and treat them with respect.”
Ross started in the Motor Trade Industry straight after college. He had roles such as Body Shop Panel Beater, Body Shop Estimator and Body Shop Manager. He joined Jemca in 2003 and started in Service Management. Ross commented that “Toyota is recognised as one of the best brands for quality in the world. They have a very good product. Toyota is very fair and good to their customers. Jemca are the best group I have ever worked for. They are very customer focused, ahead of the times and empowering their staff. They are a very well-run company.” For Ross the key values of customer service are to treat the customers fairly and “make sure you are doing everything to make the customer journey a memorable one. You want to make sure you are retaining your customers by making them happy and feel valued.”
Paul has been in the motor industry since his early 20s. He held his first Supervisor role for 6 years and the moved onto working as a Parts Manager for over 15 years. He joined Jemca Enfield in 2012. Paul mentioned that “I have embraced the philosophy of Toyota and I am a huge fan of our hybrid range. I find the role extremely challenging but also very enjoyable and rewarding.” Paul believes that the key to good customer service is providing a positive customer experience at all times. Paul commented that “we all strive to achieve this daily.”
Howard enjoys working for Toyota because it’s a brand and organisation you can be passionate about when talking to customers. Howard stated “Toyota is known for reliable cars and great service”. Howard added “Customer service is an important aspect, the better it is then the more likely it is they will come back and use us for service or even recommend to a friend. I always go the extra mile for my customers, by giving them the best customer service they feel valued.”